General Grievance Policy
It is the policy of BCPA that all members and affiliates of BCPA follow the grievance procedures listed below if there should be any discrepancies with issues that directly affects BCPA, except for issues related to Continuing Education. Please follow the CE grievance procedures for complaints relating to our CE program.
BCPA aims to resolve problems and grievances promptly and as close to the source as possible with graduated steps for further discussions and resolution at higher levels of authority as necessary.
Statement of General Principles
- Complaints must be fully described by the person with the grievance
- The person(s) should be given the full details of the allegation(s) against them
- The person(s) against whom the grievance/complaint is made should have the opportunity and be given a reasonable time to put their side of the story before resolution is attempted
- Proceedings should be conducted honestly, fairly and without bias
- Proceedings should not be unduly delayed.
The following is a four level process:
- The BCPA member or affiliate attempts to resolve the complaint as close to the source as possible. This level is quite informal and verbal.
- If the matter is not resolved, the BCPA member or affiliate notifies the Executive Director in writing as to the substance of the grievance and states the remedy sought. Discussion should be held between the complainant and any other relevant party. This level will usually be informal, but either party may request written statements and agreements. This level should not exceed one week.
- If the matter is not resolved, the Executive Director must refer the matter to the Board of Directors. A grievance taken to this level must be in writing from the BCPA member or affiliate. The ED will forward to the Board any additional information thought relevant.
The Board will provide a written response to the BCPA member or affiliate, and will also communicate with any other parties involved or deemed relevant. This level should not exceed one week following the next scheduled meeting.
- If the matter is not resolved, the BCPA member or affiliate will be advised of his/her rights to pursue the matter with external authorities if they so wish.